Testimonials

Dear Martha, I am writing to sing the praises of one of your leasing agents, James Ratke. James did an incredible job of limiting the stress of my June 30 move, and acted as a resource and buddy through some unusual circumstances that the past few weeks have presented to me. I had a situation where my old landlord told the new tenant (moving into my old place) that he could move in to the apartment before the date that my lease was up (without talking to me), and proceeded to attempt to force me out of my apartment over the course of several weeks. The person living in the place I was moving into, understandably needed to stay in the apartment through the term of their lease, and could not accommodate my old landlord’s demands. The situation was stressful, and James was an incredible resource. He was respectful of the people living in the apartment I was moving into, and provide a calming voice when my own reason was compromised by my frustration and confusion surrounding the entire moving industry (except for James). In the end, he helped me to find a creative method of working with the tenants in my new apartment so that everyone walked away happy. I imagine I required more communication and much more reassurance than most new tenants coming to ICM, and James was fantastic about following up with me when I contacted him, telling me when he could get back to me when there were questions he needed time to answer, and adhering to the timelines he laid out. Despite the fact that I can be totally unbearable when dealing with logistical issues and people that I deem unreasonable, James was patient and very professional through all of my phone calls and emails, half of which were completely ridiculous, I am sure. My experience is that James is the type of person that any organization would be extraordinarily lucky to have on staff, and in an industry notorious for poor service and bad attitudes, James is far and away the best person I have come across in the Chicago leasing/rental/moving industry. I might be in jail right now if not for James, and I sincerely hope that his managers (and their managers) are aware of what an asset he is to ICM and the tenants that he is working with. Best Regards,

Thank you for painting front hallway.The painter(didn\'t catch his name but He has earings in both ears),did fabulous job.Chipping paint,holes etc. All is fixed and looks great.

Dear Mr. Kramer, Margaret and I want to thank you for your courteous and prompt response to our inquiries about our son Josh's apartment. You've effectively allayed any concerns we had, and feel that your professional approach to property management will greatly enhance Josh's experience. We're looking forward to visiting Josh in the not too distant future and checking out his new digs. Thank you again,

Hello! I just wanted to extend a "thank you" for the quick replacement of the slowly dying refrigerator in my apartment. I appreciate that you responded quickly when I reported the problem and that you were able to get the old one out and a new one in so soon. I came home from work today to find it in place and all of my food moved into the new refrigerator. It is already working MUCH better than the old one, and now my bagels are frozen! Just in time for me to buy some ice cream to eat during this warm weekend - you made my day. Again thanks for your help. I really appreciate it.

Thank you so much for your help! It was totally unexpected and appreciated that you would be so fast in responding to my request. It was also unexpected that you would put in a whole new ceiling fan and light! It's fabulous; I can't thank you enough!

Just wanted to say thank you so much for getting my repairs done so quickly. I am the resident in 19XX W. Wilson unit XX. Having just moved in over Memorial Day weekend, it can be a little chaotic so I appreciate you getting everything done so efficiently. It definitely makes my new apartment that much more enjoyable! I was so glad to see that the window with the crack was replaced too. If it was any other window I would not have been so antsy about it-just happens to be the main window that everyone sees when they walk into my place. I understand getting the brown gunk cleaned off from the outside of the window may take a little bit more time since it is a non emergency. Hopeful it can be done in the next couple of weeks? Once again, thanks for all of your help and for being so responsive to my numerous maintenance requests.

Good Morning, We will not be renewing our lease. We bought a place in May. :) Dealing with ICM was the best experience of renting from a property management group in Chicago I've had. Thanks,

Thanks maintenance for coming to check/fix my AC unit!

Hi John, I've gotta say that I have been very impressed by the maintenance group!! All of our maintenance requests have been completed within 1-2 business days (we've had a few others aside from the ones we've worked with you on). They even come out right away to replace light-bulbs...which is something I would expect to take a week or two. I'm also impressed that they were able to come out to paint within a week...which is something I'd expect to take 2-4 weeks. Thanks a lot!

Mark, Seth, and ICM, I greatly appreciate you addressing the issue with the trees in the backyard of your building on Clark. Chris and his team did a very good job and were very careful as they moved the debris out of my yard. Thanks again,

John, Hey John this is Danny XXXXXX, I live in XXXX N Southport, apartment with Brent and Eric. I haven't actually met you yet since I was out of town when Brent and Eric found the place and signed the lease. But anyways, we just wanted to thank you and ICM for being so fast in our maintenance requests. We were amazed and pleased when it only took two days for guys to come out and fix everything we had asked for (if only comcast was that fast we could have been watching the hawks games). This was all of our's first place and I'm very glad it has gone so smoothly with you guys. So thanks again, and take care.

I just wanted to say thank you to whomever painted the entry way of the building at XXXXX N Kenmore. It looks fabulous...much nicer than before. I greatly appreciate you taking the time to make this update. Best,

SuThank you David for fixing my bathroom ceiling,everything looks good and clean

Hello! I just got home. You guys are AMAZING! Thank you so much for taking care of everything so quickly and efficiently! Thank you again, i really appreciate you coming out so promptly,

Hi there, I would like to first thank you for your promptness in dealing with our maintenance requests, this is by far the best maintenance dealings I have had from a rental company! Thank you so much for your time.

I wanted to take a moment to compliment Chris from maintenance. He came to our apartment today (4/7) to help with the recurring maintenance request we had submitted yesterday (we have a smell permeating our apartment that is now believed to be coming from a dead animal in the walls, rather than mold growth from the water damage). Chris was extremely helpful and friendly. He was determined to help us get to the root of the problem and talked me through the progress along the way. I just thought that his hardwork should be noted as we really appreciated it! Thank you!

Dear Bill and Jodie Thanks for the closet doors -- they are a nice improvement. Also, the new hallway carpeting looks terrific. Have a nice weekend

Dear Jon, I hope you are well. I am happy to report that I have re-signed my lease for another year. I have attached a copy of it to this email but have also put the hard copies in the mail. I just wanted to ensure it got there by the deadline date. Also, I wanted to comment on the improvements of the maintenance and the response time since I've been a lessee. In particular, Bill from maintenance has been great in honoring my requests. It is one of the main reasons I have stayed with ICM all these years.

Seth is incredible. He always takes care of things quickly and is very positive. Experiences in Apartments: My maintenance requests have all been completed on the day of the request. This company has been extremely responsive in any request. I can not believe how simple it is to make a maintenance request and that everything is always done immediately, even on our worst snow day. it is quite remarkable. I really appreciate all of your professionalism and promptness. I love this apartment and hope to be staying for a long time.

I would like to send a Thank you to Chris for applying weatherstrips to our doors to seal our home from winter drafts. Your work is much appreciated! Best regards, Brandi Ferree

I wanted to let you know that our snow removal had been really excellent this week. I appreciated how early they have been out in the mornings and that they come back later in the day if it is still snowing. Thanks,

Hello, I just wanted to thank you for doing such a wonderful job at responding to maintenance requests. I just moved in 1 month ago and so far have had a great experience with your maintenance staff. They respond right away to requests and are extremely helpful when they visit. I've had a very positive experience so far with ICM and just wanted to say thanks!

Thank you for fixing my kitchen ceiling.Both maintenance guys (Jack, David)was really nice and did good job, they also fixed my bathroom wall(even if they don't have to).Thank you once again.

Regarding ICM’s recycling program: I had discussed this with Seth in February of last year. Seth was very nice dealing with my questions and signs have been up at my building since our discussion. I was very impressed with the feedback and interaction with Seth and have been using the blue bag program ever since. I really love my apartment and appreciate your company working with me on the few issues that have arisen throughout the past few years. Rest assured -- I am very happy and content. Thanks!

Hello, I just want to give a huge thank you to whoever came out and fixed (replaced!) the fan in my room. As I don't have access to e-mail at work, I had realized coming home that I had forgotten to give my address in my original e-mail and felt like an idiot. But I want to thank whoever went to the trouble of finding my address without even contacting me and then helped me out by fixing the fan problem. I am incredibly appreciative and hope you have a great day! Thank you again!

Thank you for the quick response. The maintenance man who came out was very nice and promptly fixed what was needed to be. We will keep you posted if the water heater does not improve. Best,

Just wanted to say thanks again. The new fridge and stove are a vast, vast, vast improvement. Vast! Have a great 2010, Seth. Thanks again!

Today, 1/7/10, we had a maintenance man come over to fix the water damage in our living room. We never caught his name but he was deaf. He was the best representative from ICM we have seen so far and we just wanted to thank him for what he did.

I just want to say thank you so much to my maintenance person! You are so awesome. I can't hardly believe how quickly you took care of both of my issues. I am so pleased with my new mail box.... Its beautiful. I have not tried the shower drain yet, but I am sure that will go smoothly as well. Thank you again for a job well done! Sincerely,

Bill, Tom, and everyone @ ICM - I just wanted to write and say thank you for all the great work you have done in my apartment. Taking over a sublease is hard and I was so stressed about having to paint and clean everything. The paint and tile work you did were awesome and have relieved so much of my stress. I am happy and excited to be renting from you. here's to the future! Thanks,

Dear Martha - Thanks so much for your Kindness. Please extend my thanks to the owners of 432 - I am most grateful for them. Sincerely,

On behalf of the youth and families served by the National Runway Switchboard (NRS), Thank you for your gift of $400 to offset the cost of a new awning in front of our office. "at age 15,Leticia felt that she was "in the way" when her faterh remarried and his new wife brought children of her own into the house. Leticia left home with her boyfriend. For 4 years, they meve across the country working various Jobs and living in motels. Leticia's Boyfriend left her in a small town in Missouri when he started dating someone else. Leticia walked into a convenience store and asked for help. The woman working behind the counter told her about NRS and gave her the phone number. NRS facilitated a call between Leticia and her father. And with a home free ticket Leticia was on her way home after 4 years of living city to city without family Your gift will reach out to youth like Leticia and their families in crisis. Because generous donors are there for NRS, we are there to handle more than 100,000 calls annually. With your support, NRS can ensure the cashier at a convenience store in a small town in Missouri knows 1-800-RUNAWAY is a call to help. Warmest Regards,

have a warm and wonderful holiday! Thanks for being awesome landlords -

The new entry way by the mailboxes look great -- nice work!

Yoni - You should know that you were very crucial in my amazingly quick move out of a horrible situation! I'm seriously very grateful that Lizzie gave me your name! She and I often laugh that you probably think we're two crazy gals...she was also upset when looking for places due to bad roomies and bad past landlords. I was moving in with an Aero-bed only. Hah!! You'll be relieved to know life quickly got better and I have an apt full of great new furniture & it's such a great street- feels like home. 2010 looks great so far!! Happy holidays!! :-)

Hello - We just signed our 4th lease with your company, and we are happy to say that the service from your office has continually improved over the last 3 years; we are happy to continue as tenants and we wish everyone at ICM a happy holiday season. Cheers,

derek recently came to my apartment to put plastic over my bedroom windows. i came home to find he had actually done ALL the windows in the apartment! he did a fantastic job, and went above and beyond. thank you, derek! such a great surprise!

I wanted to let you know that I have really appreciated how fast Tony has come to repair things in my apartment over the past 5 months. I know my previous landlord experiences were not normal, but, you have been really great to work with and I would definitely recommend anyone to you. Thanks!

Hi Bill! I called the office a moment ago, and they advised that I send you an email. I just wanted to sincerely thank you for the new windows in our apartment. Already, in the 2 days we have had them, the difference is amazing. We can walk into our closet without freezing! No more wind blowing in our living room! It is like a whole new apartment. I sincerely appreciate all the care you have given us. Your window guy could work a little bit on his customer relations, but other that that, I cannot speak highly enough about ICM Properties. Thank you again for everything, and happy holidays. Sincerely,

I just wanted to write and thank you for the incredible service you provide. All of my requests have been dealt with professionally and quickly. Have a great day! thank you

Bill - What can I say? The Bathroom's Amazing!!! I cannot thank you enough for the all the help you've done. I have never had such responsive and responsible property managers. I am definitely singing your praises to everyone I know. Now I need to twist your arm for a new kitchen! :) But seriously, you Rock!!

Thank you so much for your support helping us get an awning with our name and address - it makes a big difference. I hope you have a chance to come see it. Have a wonderful thanksgiving if I don't see you before.

Thank you so much for my new windows in my apartment! I really appreciate the hard work of the ICM folks. It took less than a day to install and it will help keep me warm this winter. Thanks!

I just wanted to let you know that the maintenance man who came to paint my apartment today, Mark, did a very nice job. He worked quickly, was very careful with furniture, etc., was very neat, and made the walls look great. Thanks,

Hey Seth, The painter got into my apartment yesterday and he did a great job. I appreciate you having that taken care of so quickly. Thanks.

To all the Maintenance Crew - I wanted to say thank you for all of your help with my apartment every request has been handled quickly and the guys are always friendly and courteous. I stayed with ICM because of the customer service and you have been great to me and keep getting better! Thank you so much. It really is appreciated! Sincerely,

Just wanted to thank everyone for how my apartment is coming along! painting, new bathroom, plumbing, light and ect..... have a wonderful fall season!!!

Hi Seth, I wanted to express my gratitude to ICM Properties for the great 2 years I spent in my SoPo apartment. I had a great experience with ICM and have recommended ICM to my friends. Perhaps our paths will cross again in the future. All the best,

thank you so much for not only getting my apartment painted, but for doing so so quickly. the two people that were working did a fabulous job. it looks great. thanks again,

To whom it may concern: This is Kevin XXXXX at XXXX N. Damen XX. I just wanted to say thank you for installing a ceiling fan in our living room! Also for the quick response to fixing our window screen. I've always been impressed with the maintenance for ICM, but specifically within this last year, you've been fantastic! So thanks again!

Seth really showed that he cared about me as a person and not just a monthly check. He also helped me find an apartment that met all my needs. I will continue to rent from ICM Properties.

We have been with ICM for over a year now, and Tom and the maintenance staff have been INCREDIBLE. Tom returns our calls within the hour, and is always friendly and so helpful. He continuously overextends himself to assist my roommate and I with whatever we need - whether its maintenance or lease questions. In addition, the maintenance staff has re-tiled our bathroom, painted the entire apartment, and installed/removed our air conditions on numerous occasions. They are always friendly when they come over. I could not ask for a better management company. I would recommend ICM to any friend or family member.

Thank you for sponsoring me as an American Cancer Society Charity Runner. Your gift has not only helped me to inch closer to my fund-raising goal, but it has helped the American Cancer Society in their mission of eliminating cancer as a major health problem by preventing cancer, saving lives, and diminishing suffering from cancer through research, education, advocacy, and service. If you'd like more information on all they are doing to meet this goal, please visit www.cancer.org or for call 1-800-ACS-2345. Your gift means very much to me, I am honored to have your support! Thank you very much! I will do my best! Kevin ++++++++++ Kevin – We think this is a great cause and are proud to support your efforts. On behalf of everyone here at ICM Properties, Inc. good luck with the fund raising, training and your run! Best of luck! Seth Kramer Manager +++++++++++ Hello, My name is Kevin XXXXX. I am a current tenant in One of your chicago apartments. I am running in the Chicago Marathon as a charity runner for the American Cancer Society. I have sent you an e-mail for a donation and I wanted to let you know that it wasn't spam. I have had several family members and a very close friend of mine die of cancer. So I have decided to raise money for cancer research. It would be very wonderful if ICM would help me with my goal. Every penny helps!! Thank You, Kevin XXXXX

Just wanted to say the new paint job in the hallways looks great. Definitely a vast improvement over the beat up walls before! It was also great to see fresh mulch and plants in place. I was glad to see the signs ICM put up on our doors - great job! Sincerely,

Dear Seth - Thank you so much for all of your help in coordinating our new window installation. The new windows are really great, and make me smile every time I turn on the AC, open a window with one hand, or see but do not hear people fighting in the Jewel parking lot. I appreciate your help in making this happen. Thanks,

Thank you for sending out your carpenter to fix my windows which wouldn't open. He did a great job! Thank you, also, for sending him so quickly.

Hiya Maintenance, I just wanted to drop you a thank you note. Thank you and your staff very, very much for fixing my sink, bedroom window, and bathroom window! Your guy was very fast, very nice, and helpful. Thanks!

Seth - Thank you for helping us with our new kitchen floor. It makes our apartment more of a home. Thank you for going above and beyond.

Hi Seth, I just wanted to give you a heads up that everything went amazingly well and the new place is fantastic. Nothing bad to report, everything is great. The place was clean and all is well (though I think I underestimated the four story climb a bit.) Thanks,

Hi Yoni - We wanted to thank you for being so helpful last week with our move! The whole process went so smoothly and we couldn't have done it without your help - thanks so much. THX,

I just wanted to drop you an email and let you know that the new fridge is great, problem solved. Thanks so much for helping me resolve this issue - I really appreciate your direct assistance and follow- thru. I just re-signed my lease and this helped me feel really good about that. Looking forward to another good year here.

To Bill and all the Maintenance crew: I just wanted to say thanks for responding so quickly to my request! I really appreciate that you guys came over less than 18 hours after I placed my request. The parking area looks great and there's no more crazy debris strewn about! Also, thanks for replacing the floodlight and the lights on the landings, it makes coming home at night that much easier! You guys are always so fast, I truly appreciate it! Take care,

I just wanted to thank you for your prompt service the last 3 times I’ve put in service requests. The speed & quality of work has been very impressive.

Hey Jon, This is a belated email to let you know that the move went smoothly and things are going well at the new apartment. I really have been meaning to thank you so much for how great you've been throughout my renting and moving process. I am so appreciative of your openness about giving me information, working out the terms of the lease, guaranteeing me parking and being so generally available for any questions or concerns I've had. Moreover, you clearly worked to see that my maintenance requests were taken care of quickly and smoothly - all within the first week of my lease - which was a huge help. The paint job looks great and the cleaning job was fabulous! I'm so excited about the place and it feels great to know that you are available to help out with any issues that could come up. I will definitely send business your way any time that I can. Many many thanks again and I look forward to hearing from you. All the best,

just wanted to say thanks. y'all have been really fast fixing stuff lately. thanks!

WOW! I filled out a Maintenance Request Form on Sunday about painting the hallways and stairwells in the apartment building of XXXX Lakewood and by the time I got home yesterday - they were painted!! My mouth dropped!! What great service!!! I didn't know that you guys would actually paint, let alone the next day!!! I am very impressed! Thank you very much ICM!!!

Dear Icm, I've recently signed and renewed my lease for the 2nd time with you, and I wanted to tell you why: Any and all maintenance requests have been answered and solved quickly, and with much appreciated professionalism and courtesy. The new windows have been a godsend through this winter! The building and the immediate grounds are kept neat and are nice to come home to. Neighbors are tidy, quiet and respectful. It makes me feel that the management really cares about its tenants. In 25 years of living in this city, it finally feels like I have found a real home. Thank you most sincerely,

ICM - We want to thank you for installing new carpet in our living room! It looks great and we are looking forward to another year at XXXX Lakewood. Thanks again,

I just wanted to let you know that everything was taken care of this weekend. Sam came over and replaced the large screw in our door with one that fits better and the painter finished the bathroom window. I wanted to let you know that the painter was absolutely wonderful and did and excellent job. He was very nice and considerate as we were at home the entire time he was there. Unfortunately I do not recall his name, but I wanted to give you the positive feedback. Thank you,

I would like to thank you (ICM) for getting to my apartment so quick to fix our frozen pipe! I understand maintenance is very busy right now but thank you for making it out here so fast. I have rented from many places over the past few years and ICM definitely has the best maintenance. Even the workers themselves are EXTREMELY nice and I have never had a complaint! Again, thank you for your quick responses and great employees! Try to have a great weekend! :)

Dear Maintenance Team - Thank you for all of the help you have given us with this apartment and building. you are fast, efficient & courteous. Again thanks so much!

Good Morning! I am writing to inform ICM that I am very impressed with the snow removal that took place last week. I believe Pete shoveled our sidewalks and that was greatly appreciated. If you could thank Pete for doing such a great job with the snow removal that would be absolutely wonderful! Thank you very very much! I hope your having a great Monday and enjoy the rest of your week!

Please extend to Bill my thanks for replacing our garage door openers & his kind assistance. Happy Holidays

Hi ICM! Thank you so much for being such a wonderful company to rent from. My whole experience with you has been nothing but the best. I've never had a landlord/rental company who has been so helpful and speedy. I love my apartment!

Dear Martha - we want to thank you so much for creating the opportunity for us to stay at our apartment with our wedding in only 3 weeks, the thought of picking up and moving out of this GREAT place was crippling. With the arrival of the lease on Wednesday we were able to breathe a huge sigh of Relief. Thank you for being helpful & willing to work with us - your kindness will NOT be forgotten. Thank you so much again for your help. Sincerely

Dear ICM Maintenance - Thanks so much for the recent assistance with our issues concerning our ceiling fans and air conditioning. You guys always do a great job and we really appreciate it!!

My daughter was accepted to DePaul University as a Graduate Athletic Trainer and will be moving to Chicago from Los Angeles, August 1. After searching hundreds of apartments online, she came up with a few that we thought would be suitable. On August 2nd, we flew to Chicago and to our surprise, what looked good online turned out to be ""not so good"". We started to feel a little unsettled! As fate would have it, on the last day of our trip, hours before our plane would take off, we were given ICM's number and made an appointment to see a place on Melrose. Jon Stuckey would become our agent. First, let me say that his personality was calming and he made us feel like we were VIP's. He was knowledgeable about the area which gave us a feeling of relief that my daughter would be reasonably safe. Jon was honest, extremely patient and very professional. After we returned to L.A., he stayed in contact with us, assuring each step we made was completed. I cannot tell you how much we appreciated that. Doing business long distance can sometimes be a hassle. Jon made the process so effortless. Plus, its a great location and apartment! He is a wonderful human being...and, a good agent! Jon certainly made ICM look good in our eyes. And, he made my daughter, very, very happy. I would highly recommend ICM and particularly, John Stuckey to anyone, who is looking for a place to live in Chicago. One more thanks to Jon. Sincerely, Glenda Jones

Just wanted to drop you a quick note to let you know how great the ICM maintenance response has been lately. There has been a marked improvement in both response time and accuracy from when I was living at my old apartment. It makes things so much easier and I really appreciate the effort the maintenance team and ICM have put forth. Thank you!

I've been with ICM for over 3 years and it's been a positive experience for me from day one. My leasing agent (Pete) drove me to 3 apartments that were all within my price range. I ended up signing a lease for the 1st floor 1BR of a huge coach house about a block and a half from Wrigley Field. I could see the jealousy in other Cub fan's eyes when I told them I could hear the stadium announcer from my backyard, while grilling a steak on my Weber. After I moved in, I faxed a list of minor repairs I wanted done to ICM, and all were completed within a few days. My next apartment was an ICM building too. Again, the few minor problems I had were faxed to them, and fixed within a few days. Recently, the in-wall AC in the living room died. I left a message with ICM at 9:00PM and they had someone out the next day. They left a message on my phone telling me they were going to replace the AC. Less then 48 hours after it died, I came home from work to find a brand new Frigidaire installed. With the owners manual and a little remote control in a sealed package next to it. While it is July outside, it's like January in my apartment. Overall, I have found their office staff to be helpful and their maintenance crew to be excellent. Problems have always been fixed in a timely manner and I know I will come home to find the door locked and the mess cleaned up after maintenance has left.

To whom it may concern: I am writing to express my appreciation for your quick handling of maintenance issues. I have rented from you fro about 4 years and the responsiveness of maintenance to my request is the major reason. Recently there was a plumbing problem with my shower and someone was there the next day. Previous requests have been handled similarly. Thank you for your efforts.

Thank you for your time & effort spent getting me a new working dishwasher! Nick and I really appreciate your patience and diligence... we absolutely love the apartment! Thank you!!

Dear ICM Maintenance - Thank you for doing such a great job caulking our bathtub a few weeks back - you always do great work! Sincerely

Tony - I just wanted to thank you for always helping me. The late / early panic phone calls w/ my toilet and etc, you have always handled w/ such grace! I truly appreciate it and I hope to have a brightened your day.

Hi Brad - I will be living with Laurie and one other girl (3 people total) and am looking for a 3 person place. Let me know if you have any great apartments available:) We have loved ICM properties, and our awesome apartment!

Bill, I just wanted to say Thank You for all your help from the day you rented me my old apartment on Wayne through and even past the day I moved out. It's just about 5 years and for the most part those years have been uneventful, which when renting is a good thing. BUT - When I did have an issue, concern or problem, you always got back to me and whether or not I liked the answer or not, you always shot straight with me and gave me the reason behind the decisions. I will tell ya' I think you're one heck of a professional and based on what I've seen from you as the true professional you are in your industry, I would not only 110% trust your judgment when it comes to matters of real estate/renting but on any topic I asked you about. You're a stand up guy and I just really wanted to take the time to say Thank You and commend you for everything you've done over the past almost 5 years. I will absolutely refer people to ICM and when I do I'll make sure they ask directly for you. Thanks again and I have one last favor to ask of you. Please either forward this on to your boss(es) or get me their e-mail addresses so I can do so. I think they need to know how lucky they are to have someone like you working for them. Thanks again!

Thanks again for making finding my first apartment in Chicago such an enjoyable experience--I had alot of stress and anxiety over it, especially after having such a HORRIFIC experience with an apartment search firm on Saturday. But, working with you in particular, and ICM has already been a positive experience thus far. I look forward to moving in come August 1st!

I just wanted to send you a quick thank you note. The new refrigerator arrived and its fantastic! Thank you so much for that. I think we're finally all moved in, and the apartment is working out great. Thanks so much for everything, -Andrew

Landscaping LOOKS GREAT! Your guys did a great job on the front and back of the building. it looks so good. Even the neighbors next door said it looked great. Thanks for that! Mike

Everything has been taken care of. Thanks, Bill. The window job was done well and Tony took care of the other things. Have a good weekend.

We would just like to say thank you for sending one of your employees over to fix an electrical problem we were having, he was very through and did a great job. Thank you, Maggie & Michael ","Maggie & Michael",1 17,"Hello again, I'm just writing to say that we received the new stove and oven that your maintenance people installed yesterday and we're very happy with it! Thank you very much!! Alex

Hi Pete, I just wanted to thank you for all of your help Thursday. The apartment is great and I can't wait to move in. I am leaving tomorrow. Thanks again & I'll see you on January 2nd. Sincerely, Lisa

Thanks so much! You guys are always prompt. Kyle +++++++ Kyle – I have called your building engineer Tony to take a look at this for you. He will try and get by today. If he can't resolve this we will take it up to the next level. ++++++++++ Hi-- This is Kyle. Can you have someone come by tomorrow and fix my oven/burners? The oven isn't working and two of the burners aren't working. Thanks a lot, Kyle

Thank you so much! Thats such a relief, you have no idea. Nothing like being in a cast, in Chicago, in the winter. I broke am ankle in college in the winter time too...maybe next time Ill shoot for July! :) Thanks again!! Carolyn ++++++++++ Carolyn – Sorry to hear about your situations. We will have Tony our building engineer clear the garbage for you. Seth +++++++ Hi! I received a voice mail today about garbage on my back deck. I was in an car accident over Christmas and broke my leg. Getting around...especially on stairs has been pretty difficult. I will be in a cast for a few more weeks. I have had friends help me out with getting the trash down but it hasn't always been expedient. I'm so sorry for the mess. I will make sure it is taken care of by the weekend. Thanks, Carolyn

Brad, Thanks a ton for helping me out, I wasn't sure who to contact for emergencies since Harvey was out of town. Some guy came over here (promptly I may add) and fixed the toilet! Thank you so much; I appreciate it! Sorry for bothering you on a Sunday. Enjoy your afternoon. Thanks, Josie

New Tenant Questions Good Morning. I signed a lease this weekend with Brad. Thank you for your help. I was so impressed with the flexibility and efficiency of the renting process this weekend and I look forward to renting from your company. Thank you, Erica

Just wanted to say thanks for the prompt attention to the maintenance requests that I made the other day. I've been so pleased with the service of the maintenance people! I have lived at my current apt for the last two years and just signed for a third year, and every time I've made a request its been addressed in a timely manner so THANK YOU. I wanted to especially acknowledge the people that fixed my heat during the winter. I told him my heat wasn't working and he was at my house within 30 minutes and fixed the problem right away. This happened twice within the last two years, and each time ICM's workmen came over and resolved the issue immediately. thanks again, and keep it up!

Thanks for referring me to Seth Kramer. I went around today with him to look at some places and wanted to give you the heads up. Great guy. He really represents ICM well. He really listened to my parameters and showed me places that were realistically within them, but also was able to deal on his July inventory of properties that were normally perhaps a little out of my range. In any case, he went above and beyond, and I sense that he just does that as part of who he is, and I wanted you to know that, and to thank you again for helping me out.

My husband and I have had a great experience with ICM, right from the very beginning. We met with Seth Kramer when we were searching for a new apartment and he was such a blessing to work with. He made sure he got to know exactly what we were looking for and what our budget was, and only showed us places that he thought we would fit into. He was completely forthright whenever we asked him questions, and made sure we had all the information that we needed before we made our decision. We decided on a gorgeous apartment that we still live in today, and looked forward to moving in a couple months from then. When move-in day arrived, it was two days after our honeymoon had ended and we had just driven straight through the 20 hr drive from Colorado to Chicago. We arrived in Chicago and called Seth to get our keys. We had forgotten that it was Memorial Day! Luckily, Seth has a huge heart and left his family gathering in order to give us the keys to our apartment so that we could rest. Since then, we have settled in nicely and can't imagine living anywhere else. Renting from ICM has been so much better than any other rental company we've ever been with. Someone is always available to talk to us and answer our questions, and the maintenance is fantastic! We've never had to wait more than a day for any maintenance request that we've put in. If, for some reason, we were to move within the city to another apartment, it would definitely be to another ICM building. :)